Please note that we do not accept returns due to Covid-19.
To be eligible for a refund:
- We sent you a wrong item or
- Your ordered item unopened inside its original packaging is in a damaged condition when you received it
To request a refund, please email us at firstname.lastname@example.org with your order number and the damaged item’s clear photo or video.
We do not offer refunds if:
- You email us the refund request more than 24 hours after receiving the item
- The product has been opened
- You decided that you did not like the item after opening it
Once your refund email request is received by us, we will email you within 3 working days to notify you of the approval or rejection of your refund.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit / debit card.